faqs

Frequently Asked Questions

Answers to common questions surrounding the Greymatter Zero Trust Networking Platform.

General Questions

What is Greymatter.io?

Greymatter.io offers a secure platform that connects and manages applications across multiple clouds, hybrid systems, and sovereign data centers. It focuses on zero trust security—meaning it verifies and encrypts all networking connectivity—and automates protection between users and their workloads while keeping apps and APIs running smoothly.

What industries does Greymatter.io serve?

Greymatter solutions are deployed across a variety of industries, including commercial enterprises, government agencies, and telecommunication providers. 

What makes Greymatter different from competitors?

Greymatter offers a fully integrated and automated platform with zero trust security, multicloud support, automation, and instant observability, for faster, more secure service orchestration. Our solutions are validated by third party analysts such as GigaOm.

Product & Service

What is a Service Connectivity Layer (SCL)?

The SCL is a secure, automated networking layer that connects applications, APIs, and microservices across multiple clouds, data centers, and 5G enabled environments. The term was first created by Gartner in 2023 via their Hype Cycle Report available on the Gartner website for Gartner clients.

How does Greymatter support multicloud and hybrid environments?

Greymatter provides seamless connectivity, automated policy enforcement, and full observability across public, private, and hybrid cloud architectures.

What level of customer support does Greymatter provide?

We offer enterprise grade support, including configuration trouble shooting and assistance, regular security updates, and 24/7 monitoring options.

What is the pricing model?

Greymatter offers predictable, fixed pricing, unlike competitors’ usage based models, providing better cost transparency.

What security features does Greymatter offer?

We implement: 

  • Automated Playbook Protection: Shift’s security left. 
  • Application, API, and Workload Safeguards: Secures critical endpoints. 
  • Zero Trust: Verifies every access, no exceptions. 
  • Full Encryption: Locks down all connections. 
  • Smart Certificates: Auto-secures devices. 
  • FIPS/NIST Ready: Meets strict federal rules. 

Security & Compliance

How does Greymatter implement zero trust security?

Greymatter always verifies users and systems, limits network control, encrypts every connection within the application stack, and automatically manages security rules across all applications, APIs, and services for ironclad protection.

Is Greymatter compliant with industry security standards? Which ones?

Yes, we adhere to:

  • ISO 27001 
  • FISMA 
  • SOC2 
  • NIST Zero Trust 
  • FIPS Encryption 
  • PII Protections 
  • CCPA 
  • GDPR 
  • DoD Impact Levels 2–6+ 
  • HIPAA 
How does Greymatter protect against cyber threats?

Greymatter prevents attacks by auto enforcing security, encrypting connections, and decreasing risk posture across the application stack, while playbooks contain vulnerabilities across your services.

Technical & Deployment

What are the deployment options for Greymatter?

Greymatter can be deployed on premises, in private clouds, or across hybrid and multicloud environments.

Does Greymatter support Kubernetes and Istio?

Yes, we integrate with Kubernetes and catalog Istio workloads while also offering proprietary enhancements for management, control plane, data plane, security, observability, and automation.

How does Greymatter provide observability and monitoring?

Our platform delivers forensic user to NPE auditing, instant telemetry, security stack insight, centralized dashboards, and integrations with Prometheus, Grafana, and other monitoring tools.

Use Cases & Integrations

Can Greymatter integrate with existing API gateways?

Yes, we support multiple API gateways, allowing customers to maintain existing investments while enhancing security and connectivity.

How does Greymatter optimize service mesh orchestration?

Greymatter enforces connectivity and security policies, and provides insight across applications, APIs, and services, automatically.

What are some real world use cases for Greymatter?

Organizations use Greymatter for secure multicloud networking, zero trust enforcement, automatic service mesh capabilities, and compliance driven operations.

Getting Started

How do I get started with Greymatter?

Contact us for a demo, access our documents, and begin onboarding with guided deployment and support. We offer the ability to start for free.

What training and documentation are available?

We offer detailed guides, API documents, 101s, and expert led support to ensure smooth adoption.

Where can I see a demo of Greymatter?

Request a live demo or watch recorded presentations on Greymatter’s capabilities.