Enterprise Support

Our skilled experts are ready to ensure your enterprise cloud-native success.

A Grey Matter Enterprise Support Subscription is provided for all existing Grey Matter core capabilities. This includes support for Grey Matter Fabric, Data, Security, and Sense.

The Grey Matter subscription connects customers to our skilled team of Grey Matter platform, hybrid/multi-cloud, and decentralized services professionals with deep experience running the entire Grey Matter stack in production throughout your on-prem, and hybrid/multi-cloud-native environments.

Support Features

Term 1 Year
Named support contacts Yes
Support incidents Unlimited operational support incidents through development, pilot, staging, and deployment
Access and support to immediate upgrades, updates, and patches Yes
Access to ongoing snapshots of pre-released software packages Yes
Diagnosis of installation and configuration issues Yes
Diagnosis of cluster management issues Yes
Diagnosis of performance issues Yes
Microservice development consultant recommendations Yes

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